How it works
Hostvo picks up when you can't. Here's what happens on every call.
1. A customer calls your restaurant
Your existing number stays the same. We give you a Twilio number; you forward your line to it on no-answer (or always). Customers never know they're reaching an AI.
2. The agent picks up
Greets in your restaurant's name, listens to what the caller wants, and routes them based on intent:
- Reservations — captures name, party size, time, contact
- Pickup orders — reads menu, takes order, confirms time and total
- Catering leads — captures event date, headcount, contact, follows up via SMS
- FAQ — hours, address, allergens, parking, payment
- Complaints — sympathy, capture, transfer with summary to a human
3. You see it in the dashboard
Every call appears in your dashboard with transcript, intent, outcome, and estimated revenue. Mark it "served" or "needs follow-up" — your team knows exactly what to do.
4. The AI escalates when it should
Hard requests (large catering, complaints, unusual policy) transfer to a human you designate — with a brief context summary. Your staff never starts cold.
What it can't do
- It won't guarantee allergen-free preparation. It will read your stated policy.
- It won't place an order in your POS automatically — the kitchen confirms.
- It won't make legally-binding promises about wait times.