Privacy Policy

Last updated: 2026-06-02

Draft: placeholder pending legal review.

What we collect

Hostvo processes inbound phone calls to restaurants that subscribe to the Service. For each call we may collect:

The caller's phone number (provided by the carrier)
A text transcript of the call
Any information the caller volunteers (name, party size, pickup time, etc.)
Call metadata (duration, time, language, sentiment classification)

How long we keep it

We don't store audio recordings. Text transcripts and call metadata default to 18 months; subscribing restaurants can request shorter retention.

Who we share it with

We share the minimum needed with the subprocessors listed at /legal/subprocessors. We don't sell call data to advertisers or data brokers.

Your rights (CCPA / GDPR)

Callers can request a copy of, or deletion of, any data we hold by emailing [email protected]. We respond within 30 days.

AI disclosure & call recording

Hostvo does not record audio — we store only a text transcript of each call, so call-recording consent laws do not apply to our processing. Every call opens with a disclosure that the caller is speaking with an AI assistant.